Complaints Procedure

Mayiclaim is committed to providing a high quality service to all clients at all times.

If you have a complaint, please contact us with details.  Your complaint may be made in writing, by email, by fax, by telephone or in person.   We will acknowledge your complaint immediately and we will respond within three working days with the name of the person dealing with your complaint and details of how to contact them.

We will then thoroughly investigate your complaint and attempt to resolve it within 28 days.  We will tell you if there is likely to be a delay and explain why.  We will then tell you when we expect it to be fully resolved.

If you are not satisfied with our response, you may refer the complaint to:

Claims Management Regulator
57-60 High Street
Burton-upon-Trent
Staffordshire
DE14 1JS
(Tel: 0845 450 6858)

If your complaint is about the conduct of your Specialist Solicitor, we will advise you how to report the matter to the Solicitors Regulation Authority, which is the body responsible for the regulation of Solicitors.

Your confidentiality will always be maintained.